Online Dental Reviews of Sandstone Dental

Update:
After posting my original review, the clinic manager reached out promptly and addressed my concerns with transparency and professionalism. I truly appreciate the accountability shown and the steps being taken to improve internal communication. Transitions take time, and what matters most is how concerns are handled — and in this case, they were handled with care, respect, and professionalism. Because of this thoughtful follow-up and the consistently excellent clinical care, I’m happy to update my review to 5 stars and continue recommending Sandstone Dental.
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I’ve been a patient at Sandstone Dental for almost two years. For most of that time, my experience has been very positive. My dentist, hygienists, and dental assistants have consistently provided wonderful care, and I’ve always felt comfortable going back regularly for checkups. The administrative staff I interacted with in the past were also friendly, kind, and very helpful.

However, over the past month, I’ve noticed some changes that have been disappointing. It seems there may be new administrative staff, which in itself isn’t an issue, but some recent interactions were confusing and frustrating.

On the day of my wisdom teeth extraction, my appointment was scheduled for 1:30 pm. I received a phone call very early in the morning (around 7:05 am), before business hours, which woke me up. The voicemail reminded me of fasting instructions (which was fine), but I was also asked to call back as soon as possible to confirm the surgery. I returned the call right away, only to be met with a recording saying the office was not open yet and calls wouldn’t be answered until 7:30 am. I found it confusing and unnecessary to be contacted before business hours and asked to call back immediately when that wasn’t possible.

Two weeks after the surgery, I received another call asking if I wanted to move my follow-up appointment earlier for scaling. I had already completed scaling and cleaning before the extraction, and my wounds were still healing. I was surprised this wasn’t already noted in my file. I explained the situation, and I was told a note would be added.

Later, on my scheduled follow-up day (Feb 17), there was a severe snowstorm. My appointment was at 12:30 pm, and I contacted the office that morning to ask if I could reschedule due to unsafe road conditions. I fully understand and respect the cancellation policy and was simply asking whether the fee could be waived given the circumstances. Initially, I was told it couldn’t be waived because I had previously rescheduled within 48 hours — which was not true. When I asked for clarification, the staff checked my records and confirmed that I had never done that before. They acknowledged the misunderstanding and agreed to reschedule.

While I appreciate that this was eventually resolved, I don’t feel it was appropriate to make assumptions or accuse a patient without first checking the records.

Overall, the clinical care at Sandstone Dental has been excellent, and I truly value the dentists and hygienists. I hope the management team will take these concerns seriously and provide clearer communication and additional training for the administrative team, as it would greatly improve the overall patient experience.

I had a great first experience at Sandstone Dental! Sydney, my hygienist, had many valuable tips and recommendations for me and took great care to make sure I was comfortable during my cleaning. Dr. Lan did a great job of reviewing my chart and ensuring to answer any questions that I had and his assistant Kamal, was incredibly caring. I look forward to my next visit with them!

Our son had his Invisalign put on today. Right from the first day of booking the consultation we’ve had the best service. Kelly behind the desk assisting with benefits and payments to Dr. Oomen and his communication and diligence. We have done Invisalign with our other child at another place and Sandstone service has been far superior and outstanding!

My dental hygienist Sydney was so kind and compassionate. I hadn’t gone to the dentist in over a decade, and she was helpful and insightful. Thankful to have found a good dentist!

Hi. I am pleasantly surprised by the approach to treatment. Dr. Chan is very attentive and patient. I recommend the Sandston clinic. Even immigrants will find a common language with the help of translate. Thank you for your patience and good work. Cleaning is done qualitatively)