Home » Why Choose Sandstone Dental? » Dental Appointment & Office Policies

About Our Appointments and Office Policies

At Sandstone Dental, we believe that clarity is the key to a good and successful relationship. In an effort to ensure your next dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our dental appointment & office policies. Please feel free to call us at (403) 275-3131 with any questions.

About Your Appointment

At Sandstone Dental, it is our goal to serve our patients’ needs. As a courtesy, we send out reminder emails or texts to you 3-4 weeks before your booked appointment, and we make confirmation emails, texts or phone calls 2-5 days before all appointments. Although we make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.

Due to the continuous high demand for prime appointment times, we require a minimum of two business days’ notice should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the doctor or hygienist has reserved specifically for you. In situations where insufficient notice is given for a cancellation, a missed appointment fee may be charged to you.

Insurance Coverage Policies

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, allowable frequencies of different treatments, renewal dates, and any other limitations. We also extend the option of direct billing (also called assignment) for your convenience. However, you must have a valid credit card, and your insurance company must accept this service (unless other payment arrangements have been made with our administrative team).

At Sandstone Dental, our goal is to offer all of our patients a pleasant in-office experience. We are committed to providing you with a high level of dental care and excellent customer service.

Office Tour

Our welcoming office located on Sandarac Dr. NW in Sandstone Village is designed for your comfort and features multiple operatories, a friendly team, and a bright welcoming atmosphere.

Click for larger image

If you have any questions about our dental appointment & office policies, please do not hesitate to call us at (403) 275-3131, or contact us by our website or email us at info@sandstonedental.ca.

Our Hours

Monday: 7.30 am to 5:00 pm

Tuesday: 7:30 am to 8:00 pm

Wednesday: 7:30 am to 8:00 pm

Thursday: 7:30 am to 8:00 pm

Friday: 7.30 am to 5:00 pm

Saturday: Closed

Sundays: Closed


Languages Spoken

Our diverse team speaks many languages:

  • Cantonese
  • English
  • French
  • Mandarin
  • Russian
  • Tagalog
  • Ukrainian

Contact Sandstone Dental

Please call us at 403-275-3131 or use the contact form below.
We will get back to you as soon as possible!

    We Welcome Emergency Dental Patients

    Contact Us

    Call Now

    Providing general dentistry, family dentistry, cosmetic dentistry, sedation dentistry and orthodontic dentistry to Sandstone, Sandstone Valley, MacEwan, Beddington, Huntington Hills, Country Hills, Harvest Hills, Hidden Valley, Simons Valley, Kincora, Edgemont, Evanston, Panorama Hills, Coventry Hills, Hamptons, NW Calgary and surrounding areas.